How can I contact customer service?
Please feel free to contact Dear Annabelle by emailing us at firstname.lastname@example.org or calling us on 212-994-4946. We will get back to you as quickly as we can.
Which payment methods are accepted?
Dear Annabelle accepts the following payment methods: Visa, Discover, Mastercard, American Express and Apple Pay.
How much is shipping?
Dear Annabelle offers free standard shipping on orders of $125 or more. For orders less than $125 we offer three options. Standard ground shipping through FedEx is available for a flat rate of $5. Second day service is available for $25. Overnight service is available for $35. Orders for expedited shipping service must be placed by 12 p.m. ET; orders placed after 12 p.m. ET will be shipping the following day.
Does Dear Annabelle accept returns?
Dear Annabelle accepts returns up to 30 days from the purchase delivery date. Please email email@example.com to request a return and receive a prepaid label. To be eligible for a return, your item must be in a new and resalable condition. It must also be in the original packaging, with your receipt or proof of purchase. Returns will be refunded less a return processing and restocking fee of $15. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. Unfortunately we cannot accept returns on custom stationery products or sale items.
Does Dear Annabelle offer custom services?
Dear Annabelle provides limited custom printing services. If you are interested in working with Dear Annabelle on a custom project, like an invitation or birth announcement, please reach out to us on firstname.lastname@example.org to discuss.
Does Dear Annabelle offer gift wrapping?
Dear Annabelle products make perfect gifts. As our products are packaged in our signature box with ribbon, we do not offer any additional gift wrapping. However, we are happy to include a hand-written message to any gift.
Does Dear Annabelle ship internationally?
At this point, Dear Annabelle can only ship to Canada. We hope to ship to other countries shortly. Shipping rates to Canada are $25 - please note that the customer will be responsible for all duties.
Discounts and Promo Codes?
Dear Annabelle may, at our sole discretion, create discounts and promotional codes that may be redeemed for credit or other features or benefits, subject to any additional terms that we establish on a per promotional code basis (“Promo Codes”). Only Promo Codes sent to you through official Dear Annabelle communications channels are valid. You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by us; (iii) may be disabled by us at any time for any reason without liability to us; (iv) may only be used pursuant to the specific terms that we establish for such Promo Code; (v) are not redeemable for cash; and (vi) may expire prior to your use.